Douro Palace Predicates is committed to ensuring a quality service to all customers and visitors and ensuring all aspects related to their privacy. All personal information relating to customers, members or website visitors is treated in accordance with the General Data Protection Regulation of the European Union.
PERSONAL DATA PROTECTION
WHO IS RESPONSIBLE FOR PERSONAL DATA?
These terms of protection of personal data apply to Predicados do Douro Unipessoal, Lda., headquartered at Rua D. Manuel II, 246 – 4050-343 Porto – Portugal, namely:
In order to guarantee the security of your data, we treat the information you provide us in an absolutely confidential manner in accordance with our internal security and confidentiality policies and procedures, and we do not share your personal data with third parties for commercial purposes. Predicados do Douro Palace only subcontracts entities that offer the appropriate technical and organizational measures. The Predicados do Douro Palace regulates the object, the duration of the treatment, the nature, the purpose of the treatment, the type of personal data, the categories of data subjects, the rights and obligations of the parties and may resort to third parties to send emails and SMS.
WHAT PURPOSES IS YOUR PERSONAL DATA USED?
Predicados do Douro Palace uses the information collected to carry out the processes of booking rooms, concluding accommodation contracts, purchasing vouchers, products, services, treatments, for customer management, historical and statistical purposes, access to customer areas, compliance with legal obligations, invoicing and management of requests for information.
The processing of personal data is a necessary condition for the provision of services and product sales.
In addition to these purposes, we use the information collected to tailor our products and services to our customers, to send information, promotions and prizes depending on the stays at the holder’s request, by newsletter, email, SMS or telephone call. and for sending satisfaction inquiries and service quality control.
These communications are related to products and services of Predicados do Douro Palace or partners with which we have an agreement and do not constitute a legal or contractual obligation. When processing is carried out on the basis of consent, the holder has the right to withdraw his consent at any time. The subsequent withdrawal of consent does not compromise the legality of the treatment carried out on the basis of this consent.
Personal Data are collected when the interested party subscribes to our newsletter, registers on the Site, requests contact or information, purchases a product or enters into a contract with Predicados do Douro Palace. Common Personal Data such as name, gender, date of birth, telephone, mobile phone, email, address, personal identification number, tax identification number and others necessary for the provision of the service or its collection are collected.
The basis of legitimacy that allows Predicados do Douro Palace to process user data are the voluntary access and navigation of visitors, compliance by Predicados do Douro Palace with legal obligations, when applicable, the execution of contracts, and in case the customer consents or the legitimate interest applies, the sending of information.
WHO CAN YOU CONTACT TO ACCESS, CORRECT OR DELETE THE DATA?
Our customers and visitors have different privacy concerns and can at any time review, update and decide what type of data they want to be kept, guaranteeing the right to confirm the existence of processing, access to data and correction of incomplete, inaccurate data or outdated, the right to anonymization, blocking or deletion of unnecessary, excessive or processed data in violation of the provisions of the Law, the right to portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, subject to commercial and industrial secrets, the right to delete personal data processed with the consent of the holder, except in the cases provided for in the Law, the right to information of public and private entities with which the controller made shared use of data , the right to information about the possibility of not providing consent and about the consequences and the right to withdraw consent. The Data Protection Officer is the company’s manager and can be contacted directly through the e-mail inforedicadosdodouro.pt, who can request the exercise of these rights at any time.
The data subject can file a complaint with the supervisory authority.
Whenever personal information is requested, this communication is carried out via a secure line SSL (Secured Sockets Layer) – when using browsers that allow SSL, – which means that your information will be sent via the Internet in encrypted form. You can verify that you are in secure mode when you see a lock or key icon in the lower right or lower left corner of your monitor.
INTELLECTUAL PROPERTY RIGHTS
VIDEO SURVEILLANCE SYSTEMS
Pursuant to Law No. 34/2013, of 16 May and Ordinance No. 273/2012 of 20 August, our hotel units may carry out, for the protection of visitors, closed circuit television surveillance (CCTV) . Information notices on the existence of these systems can be found in a very visible place, in the areas under surveillance.